Return and Exchange Policy

Return Window

You have 30 days from the date of purchase to return your item. Unfortunately, after this period, we cannot process any returns or exchanges.

Eligibility for Returns
To qualify for a return, the following conditions must be met:

1. The item is unused, unopened, and in its original condition.
2. It includes all original packaging, including any outer sleeves, product labels, and serial numbers.
3. Items returned without their original packaging cannot be accepted.

Non-Returnable Items
Due to hygiene and safety concerns, we are unable to accept returns on the following items:

1. E-liquids
2. Drip tips (mouthpieces)
3. Pre-filled pods
4. Coils
5. Tanks
6. Refillable pods

Additionally, we cannot accept returns on:

1. Sale items
2. Used items or showing signs of wear
3. Items missing parts, packaging, or serial numbers
4. Returns made after the 30-day return window

Compatibility Reminder
Please be sure to double-check that the items you are purchasing are compatible with your existing devices. If you have any doubts, reach out to us before making your purchase. We cannot accept returns based on compatibility issues.

Exchanges
We offer exchanges only for items that are defective, dead on arrival, or if you’ve received an incorrect item. Unfortunately, we cannot process exchanges for items that you’ve changed your mind about.

How to Request a Return or Exchange

If you wish to return or exchange an item, follow these steps:

1. Contact Us:

Email us at info@teepeevape.com with the following details:

• Your full name
• Order number
• Date of purchase
• Description of the issue
• Photos or videos (if applicable)
1. Wait for Confirmation: We’ll review your request and get back to you with instructions on how to proceed.

Refunds (If Applicable)

Refund Approval
Once we’ve received and inspected the returned item, we’ll notify you via email about the approval or rejection of your refund.

Refund Processing
If your refund is approved, it will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:

1. Double-check your bank or credit card account.
2. Contact us to confirm we’ve processed your refund.
3. Contact your bank or credit card provider, as processing times can vary.

If you’ve followed these steps and still haven’t received your refund, please get in touch with us at info@teepeevape.com.